Coaching

Image of USAID staff receiving new employee orientation

EnCompass designs and implements human resource and performance management training for USAID in support of the Human Capital and Talent Management office. EnCompass designs and facilitates workshops, delivers proprietary and customized training, and facilitates a variety of staff developmental activities. In 2016, EnCompass addressed a range of staff performance management needs and developed a suite of six mandatory courses for all USAID supervisors.  Among the standard courses EnCompass implements are:

USAID Workshop Action shot

In 2010, EnCompass designed and facilitated an off-site retreat for USAID/Armenia mission staff that focused on effective management practices, teamwork, administrative streamlining, program processes, and communications. In advance of the retreat, EnCompass conducted an online staff survey and group and individual interviews with stakeholders and participants to inform the design.

Image of Team Building Exercise

EnCompass supported the senior management team of this United Nations (UN) Regional Commission through a number of organizational development activities to strengthen internal management systems and develop more effective and collaborative leadership processes. EnCompass conducted a needs assessment, after which two retreats were designed and facilitated. Following the activities and retreats, EnCompass provided coaching services to selected team members.

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Executive being coached one-on-one

EnCompass provided executive coaching services to support executive directors through one-on-one sessions. The sessions were based on the emerging needs of the leader and were driven by action plans established early in the process. The coaching process also integrated data for each client from self-report surveys (MBTI) and a 360-degree feedback instrument.

Photo c/o US Department of Education via Creative Commons

Participants at a workshop

This program for director-level staff included a three-day offsite workshop focused on key leadership competencies, group learning sessions, and an action learning assignment, supported by group coaching. The workshop was designed based on a series of assessment interviews with selected participants. A design team of stakeholders refined the program objectives and developed case studies for use in the program.

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Daimler Employees stock image

EnCompass co-facilitates two 3-day modules delivered over a 3-month period with Daimler AG to cultivate a leadership mindset with new managers. The philosophy of this leadership program is based on systems theory and incorporates three phases: learning about leading self, leading others, and leading the business. EnCompass co-facilitates an average of 12 cohorts of 15-20 participants each year, and also provides executive coaching to senior leaders supporting targeted development and performance goals.  The program is delivered in North America, China, Singapore, Japan, and Brazil.

Graphic of figures holding hands

EnCompass designs and delivers four different global management and leadership development programs within a major organization of the United Nations (UN) in a variety of locations including New York, Geneva, Vienna, Santiago, Addis Ababa, Nairobi, Beirut, and Bangkok. These mandatory programs are delivered to 400-500 senior leaders and managers each year. The programs include multiple classroom modules, 360 assessments, individual coaching to integrate learning.

group of business people consulting a map

EnCompass delivered a management learning program (MLP) for a major United Nations (UN) agency that provides services to global locations in the field. Each 12-month MLP was designed to support 30 mid-level managers and includes a 360 assessment, self-study modules, individual coaching, peer learning groups, and a final five-day workshop delivered in Switzerland, Tanzania, and Hungary. An EnCompass team of coaches and facilitators provide individual and group coaching as well as classroom learning.

Man carrying bags of grain

EnCompass designed and now delivers a learning program that targets the development of General Services and Administrative staff in core management skills outlined in the UN Competency Framework. The program includes two interactive face-to-face workshops with individual coaching, action learning activities between sessions, and supported engagement in an ongoing community of practice.

Photo c/o United Nations via Creative Commons

Undertone Employees

As part of the learning strategy to develop a common management culture, EnCompass designed and delivered a series of workshops addressing communication skills for managers. Participants practiced active listening skills, and learned how to use a feedback model and an approach for conducting coaching conversations. They also explored probing techniques related to Appreciative Inquiry and advocacy.

Photo c/o Undertone via Facebook

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