This case study, published in Consulting Today, was written by EnCompass President Sherry Rockey and former EnCompass CEO Laverne Webb. The article illustrates the successful application of Appreciative Inquiry (AI) to aid the Dubuque, Iowa Housing and Community Development Department in mediating disputes about housing policies with landlords in that city.
Building Customer Service in Local Government: Appreciative Inquiry in the City of Dubuque
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