Mercy Corps, Harnessing Knowledge to Improve Humanitarian Relief
EnCompass conducted an assessment of knowledge management processes at Mercy Corps, an NGO dedicated to alleviating suffering, poverty, and oppression through development of secure, productive, and just communities worldwide.
The extensive assessment included interviews with a cross-section of staff and a global online survey of the entire organization offered in Arabic, English, French, and Spanish. EnCompass worked closely with Mercy Corps to examine how knowledge is generated, shared, accessed, synthesized, and used in the organization, particularly focusing on the relationship between headquarters and regional offices. The resulting report defined the organization’s strengths and areas for improvement, and provided recommendations for enabling staff to get a better access to right information at the right time to achieve their objectives.
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