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World Bank Internal Justice System, Developing Evaluation Systems

Project dates: 2003-2013

Client type: International Organizations

Key topics: Monitoring, Evaluation, and Research, Organizational Development

Related Country(ies):

Region: Global


The World Bank provides a number of resources through which staff members can address their concerns and grievances. EnCompass worked with a variety of Internal Justice System (IJS) offices — Ombudsman, Ethics and Business Conduct, Mediation, Appeals Committee, and Administrative Tribunal — to develop evaluation systems, conduct evaluations, and analyze exit interview data. EnCompass solicited feedback from World Bank staff and managers who have used IJS services in order to improve and meet the needs of the World Bank Group community better. The feedback gathered from IJS clients helped IJS offices gauge quality of their services and assess the need for program changes or improvements.

Photo c/o World Bank via Creative Commons

EnCompass Staff

EnCompass offers innovative solutions for organizational excellence.  We seek to enhance the impact and capacity of government and multilateral agencies, corporations, and nonprofits around the world through customized services in organizational and leadership development, training, technical assistance, and evaluation.

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