EnCompass delivered two core training programs to NCCC Team Leaders and Corps Members, ages 18-24, to develop their management competencies and deepen their understanding of cultural diversity issues. The Diversity in Service Training program addressed: increasing awareness of self, culture and identity; applying conflict resolution strategies and tools; understanding communications challenges in diverse cultures; and exploring multiculturalism. The Supervisory Skills program explored participants’ personal leadership styles and how to apply different leadership approaches, such as Blanchard’s Situational Leadership Model, to NCCC situations. Each classroom-based program ranged from one to three days and included case studies, small group discussions, and action learning activities.
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