EnCompass worked with the Centers for Medicare and Medicaid Services’ (CMS) Hospital Engagement Network (HEN) to engage staff in a network of 38 hospitals, in order to decrease 10 specific adverse patient outcomes. Online meetings were facilitated by EnCompass for participants to share stories and focus on successful reduction of adverse events. EnCompass recorded best practices, which were turned into benchmarking case studies and developed into e-learning practice sessions for hospital teams. EnCompass also supported weekly online “affinity groups” that bring together targeted staff from these hospitals around specific adverse outcomes.

Photo c/o US Navy via US Government Works