Organizational Development

USAID/Georgia Mission Staff

EnCompass facilitated a three-day all staff strategic planning and team building training for 90 USAID staff based in Tbilisi. The focus of the retreat was two-fold: strategic planning for the Country Development Cooperation Strategy CDCS process, and second, optimizing the leadership transition and team-building activities. The project included a pre-training assessment through online survey and interviews. Post facilitation, EnCompass provided a report that included an action plan and for recommendations for the Mission.

USAID Workshop Action shot

In 2010, EnCompass designed and facilitated an off-site retreat for USAID/Armenia mission staff that focused on effective management practices, teamwork, administrative streamlining, program processes, and communications. In advance of the retreat, EnCompass conducted an online staff survey and group and individual interviews with stakeholders and participants to inform the design.

Pile of paperwork

EnCompass conducted a two-year organizational effectiveness initiative for a large regional institution within the United Nations (UN). The initiative included a comprehensive set of processes to enhance the effectiveness of a 700-person organization. EnCompass provided support in redefining the vision of the organization, clarifying strategic areas of focus and development priorities, and redefining internal cultural and structural mechanisms required to better deliver results to the region.

Image of Team Building Exercise

EnCompass supported the senior management team of this United Nations (UN) Regional Commission through a number of organizational development activities to strengthen internal management systems and develop more effective and collaborative leadership processes. EnCompass conducted a needs assessment, after which two retreats were designed and facilitated. Following the activities and retreats, EnCompass provided coaching services to selected team members.

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Attendees participating in workshop

EnCompass led a change management consultation to support implementation of a five- year project addressing the challenges of providing logistical information, administrative information, and communications to field missions around the world. EnCompass helped implement recommendations on restructuring for better efficiencies, facilitate work planning processes, and develop a communications strategy to address staff morale and resistance to restructuring.

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Coworkers socializing

EnCompass worked with the newly formed IDEA to integrate teams from what were previously six separate offices. A one-day retreat followed a survey, interviews with the senior leadership team, and focus groups to help launch the new Office. EnCompass also offered recommendations for managing culture change as the Office grows and implements its mission.

Photo c/o USAID via Creative Commons

Participants at a workshop

EnCompass provided comprehensive facilitation and curriculum design services for this agency under a long-term agreement. EnCompass collaborated with the agency to design and deliver its internal workshops, meetings, and a variety of learning events, which addressed staff communication, collaboration, planning and implementation, team building, change management, and knowledge sharing.

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image from speech at the Department of Treasury

EnCompass facilitated a culture change initiative for the senior management team to strengthen collaboration, learning and growth, and to retain high caliber people. Using a strengths-based approach, learning processes in this initiative focused on shared goals, communications, teamwork, and developing high-performance practices and accountability mechanisms for greater impact.

First Page of Article

As evaluators have increasingly experimented with integrating Appreciative Inquiry in evaluation, none has applied an appreciative evaluation methodology to study the impact of a full Appreciative Inquiry process in the context of an organization and community. This article presents what we believe to be the first contribution to the literature in both the AI and evaluation fields of just such an evaluation. It examines how elements of AI were successfully incorporated into an evaluation that assessed the results of an AI change process.

Cover of Article

This forward-- by former EnCompass CEO Laverne Webb-- precedes a special edition of the academic journal AI Practitioner. The theme of the edition was applying Appreciative Inquiry into evaluation via case studies and assessments. 

You can purchase a full copy of this edition at this link to the AI Practitioner website.

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